FAQS

Most frequently-asked questions for you to refer to.

You can click ‘SHOP’ at the website’s directory menu, located on top of the page. So far, we only have 3 main channels for our online shopping platforms:-

AliBaba
Only if you want to purchase our machines such as DTG Printer, Pre-Treatment Machine, Heat Press Machine or making bulk orders of consumables.

Lazada & Shopee
Specifically on purchasing items/consumables and making small quantity orders.

From these online shopping platforms, you can view our products and browse through the prices as well as your shipping fees provided by each online shop.

Yes, you can. You can contact us via call or Whatsapp to make your purchase easier. We will confirm your order first and deliver your item after you’ve made the payment. You can contact us directly at the numbers below:

Office: +603-6188-8880
Mobile: +6013-331-2900
Sales: +6013-399-2900

If you are a local buyer;
Yes, you can. Just visit our Facebook page and set up your appointment under ‘Services’. You can also contact us via call, email, Whatsapp or direct messages.

If you are an international buyer;
Yes, you can too. You can either swing by to our showroom or contact us to meet via video call. We will do our very best to be of your service.

So far, we only have one official distributor in the United States of America (US). Hence, if you’re located in or around the region, we advise you to purchase our machines from our distributor in the US. Here are the details:

Mr. Anthony Creek
118 N 6th St Fowler CA 93625
(855) 384 7278
creek@dtgprinterparts.com
www.thedtgprinter.com

All of the machines purchased under us will include a 1-Year Warranty, except for Epson-brand machines. You can extend your warranty through Epson’s warranty purchase, if you wish to have a longer warranty period.

No, you can’t. Machinery products from Epson Southeast Asia headquarters are only limited for locals only. If you are interested in Epson products, you can find the nearest Epson distributor in your own country/region.

For Lazada or Shopee, the shipping fee will be charged accurately through the platform’s shipping services while you check out.

For AliBaba or other inquiries outside of Lazada or Shopee, we use Skynet, City-Link, Poslaju, DHL for local orders, while TNT for international orders.

For international orders, prices will vary depending on your location. You can contact us earlier to check on your shipping fee before you make any purchase.

  1. Garment Printing Machinery & Equipment Supply
  2. Garment Printing Service (DTG, Dye Sublimation, Heat Transfer)
  3. Event Collaboration & On-The-Go Printing

Along the process of shipping any ordered item, pictures and videos will be sent to our customer in order to let you know that your item is being taken care of. That also includes how we package the item, how the item is secured and how it is safely-handed to the courier service.

In case if there’s any damage on the goods upon arriving, you can claim your insurance from the courier company. For every machine shipment (especially international), we will advise you to get an insurance for your ordered item.

Since we are the maker of our own DTG printer, you can print as low as 1 (one) piece of t-shirt to up to a thousand prints.

Just contact us before-hand to discuss the price for your order.

You can also Whatsapp us at +6013-331-2900 to contact our Sales Team directly.

CONTACT US

+603-6188-8880

available from 9:00am – 6:30pm

9, Lorong Perusahaan Ringan 1,
Kawasan Perusahaan Ringan,
68100 Batu Caves, Selangor, Malaysia.

sales@hongjet.com.my